Returns Policy

We understand that measuring up for a project isn’t always an exact science

That’s why in addition to your statutory rights we offer refunds for the following items within 30 days of purchase or delivery when accompanied by a receipt:

Full boxes of stock tile lines*
Unused tools and materials including adhesive, grout and trim
Bathroom items†

*A 10% restocking charge will be deducted from your refund only when more than 90% of tiles from a single order are returned.

†A 25% restocking charge will be deducted from all returned bathroom items. If you’re unsure which policy applies to your items, please contact us quoting your order number and surname, or with a member of staff in-person before placing your order

Huge choice

Hundreds of tiles on display in dedicated bathroom settings

Samples

Take samples away on the day to see them in your space

Local Experts

Friendly advice from an experienced team

Fast Delivery

Take our products away the same day or get them delivered quickly

My Husband and myself went to this store today with absolutely no idea of what we was looking for. A member of staff (Craig) came to ask if we needed any help as it was pretty obvious we were struggling. He spent the best part of 2 hours helping us try to decide what we wanted. He lugged different tiles from one end to the other to try and match what we needed. NOTHING was too much trouble for him at all. He explained the difference between the properties of each tile and helped with the measurements, the grout, adhesive and trim. I was honestly gobsmacked at his amazing customer service, patience and knowledge. I can't recommend this place enough. Plus the variety of stock, quality and price is amazing. 5 stars plus from us

I had a great experience at Tile Depot, thanks to the excellent service from Adam. He was incredibly knowledgeable and patient, taking the time to explain all my options clearly and thoroughly. I really appreciated how he helped me strike the right balance between affordability and quality—something that’s not always easy to find. Adam made the whole process smooth and stress-free. If you’re planning a bathroom project, I highly recommend visiting Tile Depot and asking for Adam!

I always buy materials from here when I have bathroom construction projects or when I install tiles and floor tiles. They have a very wide range and the lowest price, I have not found a lower price for these materials from anyone yet, they also have a pretty good range of tools that are needed for laying tiles, and many others. They also have a pretty large showroom where you can see what the final project will look like. It is for the public and for the traders. If you have a tile project, don't hesitate to come here to get the necessary materials.

Always great service, all the staff are very helpful, special mention for kerry, would recommend to family and friends

Very helpful staff ....nothing too much trouble and lots of lovely designs

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