We understand that measuring up for a project isn’t always an exact science
That’s why in addition to your statutory rights we offer refunds for the following items within 30 days of purchase or delivery when accompanied by a receipt:
- Full boxes of stock tile lines*
- Unused tools and materials including adhesive, grout and trim
- Bathroom items†
*A 10% restocking charge will be deducted from your refund only when more than 90% of tiles from a single order are returned.
†A 25% restocking charge will be deducted from all returned bathroom items.
If you’re unsure which policy applies to your items, please confirm via email (firstname.lastname@example.org) quoting your order number and surname, or with a member of staff in-person before placing your order