Terms & Conditions

Terms & Conditions



1.1        The following conditions of sale shall apply to the purchase of goods from Tile Depot (the Company) by you as a Consumer.

1.2        The Consumer acknowledges acceptance of these Conditions of Sale on the placing of an order with the Company.

1.3        These conditions may not be varied except by the agreement in writing of the Company.

1.4        The Consumer’s Statutory Rights are not affected.



2.1        ‘Goods’ means the tiles or other products which the Consumer orders from the Company.

2.2        ‘Price’ means the price for the goods including VAT (which is charged at the prevailing rate) and (where applicable) delivery charges, packing and insurance.


Description of Goods

3.1        All descriptions, specifications and advertising on the Company website are for the purpose of giving an impression of the goods only and cannot be relied upon for selecting a purchase.  Any typographical, clerical or other error of omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Company shall be subject to correction without any liability on behalf of the Company.

3.2        The Company operates a sample policy, as set out below, to assist the Consumer.



4.1        Prices quoted are inclusive of VAT and are based on current costs.  Prices are subject to alteration to take account of any rise in such costs or if there has been an error of omission.

4.2        If the price changes, the Company will give notice to the Consumer who will have an opportunity to withdraw by giving notice to the Company to the effect within 48 hours of receipt of alteration.



5.1        Before placing an order the Consumer may choose to order samples.  All samples are chargeable, together with the cost of delivery.  However, the Consumer would be refunded the cost of any sample where that tile was subsequently ordered.

5.2        Variations in shade and texture are an inherent part of the manufacture of tiles, and goods supplied may not reflect precisely the shade or texture of sample material.


Ordering Goods

6.1        To order goods the Consumer should follow instructions on the Company’s website.

6.2        It is the responsibility of the Consumer to order a sufficient quantity of tiles for the area to be tiled as the Company cannot guarantee that any subsequent order for a specific tile can be fulfilled.  Moreover, the Company cannot guarantee that any subsequent order can be fulfilled with the same batch and shade of tiles.  We recommend you purchase at least 10% extra to compensate for cuts and wastage.

6.3        It is of crucial importance that you check batch numbers and inspect tiles for the correct colour/shading and clearly visible defects prior to cutting and fixing them.  Once tiles have been fixed we will not accept any claim in respect of colour/shading or clearly visible defects.  Your statutory rights remain unaffected.

6.4        It is recommended to check receipt of a complete and satisfactory order before booking a tile fixer to commence work.


Availability of Goods

7.1        All goods are subject to availability but if they are in stock in the Company’s warehouse then goods would normally be despatched within 3 working days excluding day of order.  Time for delivery of goods shall not be of the essence.

7.2        If suppliers of the Company are temporarily out of stock for any reason the Company shall notify the Consumer of the anticipated date of availability for despatch and if this is longer than 14 days then the Company will give the Consumer the opportunity to cancel the order and to obtain a refund of any payment made in full.

7.3        The Company will not be responsible for compensating the Consumer for any losses which may be suffered if the Company is not able to supply the goods for any reason within these times.


Payment for Goods

8.1        When the Consumer orders goods payment may be made by most major credit or debit cards including Mastercard, Visa and Maestro.

8.2        The Consumer must give full address including postcode and telephone number which must be the same as the credit card or debit card bank has on file for the Consumer.

8.3        The order will only be processed when authorisation for payment has been correctly received.


Delivery Charges

9.1        Orders under £200 will be subject to a delivery charge within mainland UK, Isle of Wight and Isle of Man.

9.2        Orders of £200 or more will be delivered free of charge within mainland UK, Isle of Wight and Isle of Man.

9.3        Orders of any value outside mainland UK, Isle of Wight and Isle of Man will be subject to a delivery charge which will be calculated at checkout.


Delivery Times

10.1      Goods ordered, where available, will normally be despatched within 3 working days excluding day of order and will only be delivered to the cardholder’s registered billing address.  Time for delivery of goods shall not be of the essence.

10.2      Delivery will normally be between Monday and Friday during the hours of 8.00am and 5.00pm and delivery options are available to view on the Company website.

10.3      Any dates quoted for delivery of the goods are approximate only and the Company shall not be liable for any delay in delivery of the goods however caused.  The goods may be delivered by the Company in advance of the quoted delivery date.

10.4      If the Company is unable for any reason to deliver the Consumer’s order within 14 working days of the order, the Consumer has the right to cancel the order and the Company will refund any money paid by the Consumer for the goods.  The Company will not be responsible for any losses suffered by the Consumer for late delivery or inability to deliver.

10.5      If the Consumer is not at home the driver will not leave the goods as there must be an authorised person to sign for and accept delivery .

10.6      If an additional visit has to be made for attempted delivery then an additional charge of £15 will be incurred by the Consumer which must be paid to the Company in advance of delivery.



11.1      The risk in the goods shall pass to the Consumer on delivery.



12.1      The Consumer should examine all goods on delivery to be satisfied that the goods are undamaged, of the correct quantity and in accordance with the contract.

12.2      Any damage in transit to the goods, shortages or errors must be written on the delivery note at the time of delivery.

12.3      If any of the goods are received in a damaged condition or if there are any shortages or errors then the Consumer must inform the Company in writing of the exact amount missing or the extent of the damaged goods within two working days of the delivery.

12.4      The Company may make arrangements to collect all damaged or faulty goods on request and if they are found to be damaged or faulty then the Company will arrange for replacements or make an appropriate refund.

12.5      It is the responsibility of the Consumer to check tiles for shade variation, visible defects or discrepancies of any kind before the tiles are fixed.

12.6      No complaints can be accepted after the tiles have been fixed.

12.7      The Consumer’s statutory rights are not affected.



13.1      If the Consumer does not wish to keep the order, the Consumer has the right to cancel within 14 working days from the date of delivery for a credit or refund, less any applicable return charges

13.2      A cancellation request by the Consumer must be put in writing and received by the Company within the 14 working day period.

13.3      The Consumer will be responsible for the return of goods and any associated costs of return.  Refunds or credits for goods will only be made if goods are received back complete and in a re-saleable condition.

13.4      Returns must be made within 28 days and must be accompanied with a copy of the despatch note.

13.5      The Consumer’s statutory rights are not affected.