Orion Line Gold
Orders over £200 delivered free of charge
Parcel delivery up to 10kg
Parcel delivery up to 20kg
Parcel delivery up to 30kg
Orders over 30kg will be sent via pallet courier
We offer a fast and secure delivery service across the whole of the UK. Deliveries are normally made between the hours of 8.00am and 6.00pm Monday to Friday. You will receive an email with a tracking number as soon as your order is despatched.
All deliveries are sent by external couriers. Palletways use large lorries with a tail-lift, delivered to kerbside only. Due to the size of the delivery vehicles used it is important you inform us of anything that may cause restrictions, ie narrow roads either through the "Order Notes" section at checkout or over the phone at 0114 321 0270.
Whilst we try our utmost to deliver your order to the closest and safest location, if the driver is not happy with the location for a pallet being left, it will be taken back to the delivery depot.
For insurance purposes, orders cannot be left without a signed delivery note.
All orders are despatched Monday to Friday. Orders placed over the weekend will be dispatched on a Monday, using your requested delivery service.
We will replace any damaged goods free of charge. To ensure replacements match batch numbers please ensure you check your delivery for damages as soon as possible after receiving it and inform us within 5 working days using the contact form, via email to firstname.lastname@example.org or over the phone at 0114 321 0270.